Terms and conditions of use

These general terms and conditions of sale shall be interpreted and governed in accordance with Spanish law.

1. Prices

The prices displayed in the online shop include the applicable VAT unless expressly stated otherwise.

Orders shipped to the Canary Islands, Ceuta, Melilla or countries outside the European Union may be subject to local taxes, customs clearance fees or import duties. These charges are not included in the price of the products or, unless expressly stated, in the shipping costs, and must be paid by the recipient.

2. Delivery and shipping costs

Upon receiving the order, the customer should check that the goods correspond to those ordered and that their condition, presentation and packaging are correct.

If the parcel shows visible signs of damage, we recommend noting this on the carrier’s delivery receipt and notifying ZiNGS as soon as possible, preferably within 24 hours of delivery. To help us process the claim, photographs of the outer packaging and the affected product should be provided. This recommendation does not limit the consumer’s statutory rights.

Estimated delivery times

  • Mainland Spain and Portugal: between 24 and 48 working hours for products in stock.
  • Balearic Islands: please contact us for an estimated delivery time before placing your order.
  • Europe: approximately 5 to 7 working days.
  • Rest of the world: please contact us before placing your order.

Deliveries are not made on Saturdays, Sundays or public holidays. The stated delivery times are estimates and may be affected by the destination, product availability, the carrier or customs procedures.

Orders are shipped using Correos, Correos Express or other courier companies, depending on the destination and the selected service.

If you require faster delivery, please contact us at info@zings.es before placing your order. We will check the available options and inform you of the cost.

Once your order has been dispatched, you will receive an email containing the shipment number or tracking link, provided that the selected service offers tracking.

ZiNGS cannot be held responsible for delays caused by customs procedures, carrier-related incidents or circumstances beyond its control, without prejudice to the consumer’s statutory rights.

Shipping costs

Shipping costs are calculated automatically during checkout after the destination and postal details have been entered. The amount depends mainly on the destination, weight and volume of the order, and the selected delivery service.

If you have any questions about transport, shipping costs or delivery times, please contact us at info@zings.es.

3. Payment methods

ZiNGS offers the following payment methods:

  • Credit or debit card: through a secure payment gateway.
  • Bizum: using the option available through the payment gateway.
  • Bank transfer: the order will be processed once ZiNGS receives confirmation of payment.
  • PayPal: through PayPal’s secure payment platform.

4. Order tracking

We recommend keeping the confirmation email, which contains your order reference number.

To check the status of your order, please email info@zings.es and include this reference number.

5. Validity of offers

When promotions or offers apply to specific products, their validity period and specific conditions will be stated in the offer itself.

6. Right of withdrawal and returns

Consumers have 14 calendar days from receipt of the order to notify us of their decision to withdraw from the purchase without having to provide a reason.

To request a return, please email info@zings.es, stating the order number and the products you wish to return.

Products must be returned in good condition, properly protected and, whenever possible, in their original packaging. Returns sent at ZiNGS’s expense without prior authorisation will not be accepted.

Unless ZiNGS states otherwise, the customer shall bear the direct cost of returning products when exercising the right of withdrawal.

Once the products have been received, ZiNGS will check their condition and issue the corresponding refund using the same payment method used for the purchase. Where legally applicable, the refund will include the cost of the standard delivery method initially selected.

ZiNGS may withhold the refund until the products have been received or until the customer provides proof that they have been returned.

The right of withdrawal does not apply to products made to the customer’s specifications or clearly personalised, unless they are defective or do not correspond to the order placed.

7. Legal guarantee

If a product does not conform to the contract, the customer should contact ZiNGS at info@zings.es and provide the invoice or proof of purchase together with a description of the issue.

When a claim is covered by the legal guarantee, the measures required to bring the product into conformity will be provided free of charge to the consumer, including any necessary shipping or transport costs.

8. Personalised products

The customer must correctly provide all details, text or instructions required for personalisation through the order message section or by emailing info@zings.es.

ZiNGS shall not be responsible for errors resulting from incorrect information provided by the customer.

Personalised products cannot be returned under the right of withdrawal unless they have manufacturing defects or do not correspond to the agreed specifications.

9. Complaints

Official complaint forms are available at the ZiNGS physical shop, located at:

ZiNGS
Calle de Alcalá, 231
28028 Madrid
Spain

10. Contact us

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