Free delivery on orders over €75
Enjoy free delivery on orders over €75 to mainland Spain.
Estimated delivery time
Once your order has been prepared and dispatched, the estimated delivery time within mainland Spain is 24 to 48 working hours, depending on the destination and delivery service.
Standard deliveries are not made on Saturdays, Sundays or public holidays. Personalised products or items requiring additional preparation may have a different delivery time, which will be indicated on the product page or during checkout.
Delivery and shipping costs
Upon receiving the order, the customer should check that the goods correspond to those ordered and that their condition, presentation and packaging are correct.
If the parcel shows visible signs of damage, we recommend noting this on the carrier’s delivery receipt and notifying ZiNGS as soon as possible, preferably within 24 hours of delivery. To help us process the claim, photographs of the outer packaging and the affected product should be provided. This recommendation does not limit the consumer’s statutory rights.
Estimated delivery times
- Mainland Spain and Portugal: between 24 and 48 working hours for products in stock.
- Balearic Islands: please contact us for an estimated delivery time before placing your order.
- Europe: approximately 5 to 7 working days.
- Rest of the world: please contact us before placing your order.
Deliveries are not made on Saturdays, Sundays or public holidays. The stated delivery times are estimates and may be affected by the destination, product availability, the carrier or customs procedures.
Orders are shipped using Correos, Correos Express or other courier companies, depending on the destination and the selected service.
If you require faster delivery, please contact us at info@zings.es before placing your order. We will check the available options and inform you of the cost.
Once your order has been dispatched, you will receive an email containing the shipment number or tracking link, provided that the selected service offers tracking.
ZiNGS cannot be held responsible for delays caused by customs procedures, carrier-related incidents or circumstances beyond its control, without prejudice to the consumer’s statutory rights.
Shipping costs
Shipping costs are calculated automatically during checkout after the destination and postal details have been entered. The amount depends mainly on the destination, weight and volume of the order, and the selected delivery service.
If you have any questions about transport, shipping costs or delivery times, please contact us at info@zings.es.
Right of withdrawal and returns
Consumers have 14 calendar days from receipt of the order to notify us of their decision to withdraw from the purchase without having to provide a reason.
To request a return, please email info@zings.es, stating the order number and the products you wish to return.
Products must be returned in good condition, properly protected and, whenever possible, in their original packaging. Returns sent at ZiNGS’s expense without prior authorisation will not be accepted.
Unless ZiNGS states otherwise, the customer shall bear the direct cost of returning products when exercising the right of withdrawal.
Once the products have been received, ZiNGS will check their condition and issue the corresponding refund using the same payment method used for the purchase. Where legally applicable, the refund will include the cost of the standard delivery method initially selected.
ZiNGS may withhold the refund until the products have been received or until the customer provides proof that they have been returned.
The right of withdrawal does not apply to products made to the customer’s specifications or clearly personalised, unless they are defective or do not correspond to the order placed.
How do I request a return?
Before returning a product, email us at info@zings.es, stating your order number and the items you wish to return. We will provide the return instructions and address.
The product must be suitably protected for transport and returned in the condition in which it was received, except for any handling required to establish its nature, characteristics and operation.
The refund will be made using the same payment method used for the purchase, unless another method is expressly agreed, and in accordance with the applicable statutory terms and time limits.
Legal guarantee
If a product does not conform to the contract, the customer should contact ZiNGS at info@zings.es and provide the invoice or proof of purchase together with a description of the issue.
When a claim is covered by the legal guarantee, the measures required to bring the product into conformity will be provided free of charge to the consumer, including any necessary shipping or transport costs.
Personalised products
The customer must correctly provide all details, text or instructions required for personalisation through the order message section or by emailing info@zings.es.
ZiNGS shall not be responsible for errors resulting from incorrect information provided by the customer.
Personalised products cannot be returned under the right of withdrawal unless they have manufacturing defects or do not correspond to the agreed specifications.
More information in our terms and conditions of sale and frequently asked questions.