Frequently answered questions

Find answers to the most frequently asked questions about ZiNGS orders, delivery, payments, returns and products.

Orders and delivery

Which countries do you deliver to?

We deliver throughout Spain and to numerous international destinations. Enter your delivery address during checkout to check availability and view the delivery options for your country.

If your destination is not available, please contact us at info@zings.es. We will look into the available delivery options and provide the relevant information before you place your order.

How much does delivery cost?

Delivery costs are calculated according to the destination, the weight and volume of the order and the available delivery service. The exact cost will be displayed before you confirm and pay for your order.

Where can my order be delivered?

Your order can be delivered to your home, workplace or another address in one of our available destinations. The address must be complete and accessible to the carrier.

We do not deliver to PO boxes.

Could an international delivery incur taxes or customs charges?

Orders delivered outside the customs territory of the European Union may be subject to taxes, customs duties or handling charges in the destination country. Where applicable, these charges are the responsibility of the recipient and are not included in the order price.

Payments and invoices

Which payment methods can I use?

You can pay by bank card, Bizum, PayPal or bank transfer. The payment methods available for your order will be displayed before you complete your purchase.

You can find further information on our secure payment and payment methods page.

Is it safe to pay by card at ZiNGS?

Your connection to ZiNGS is encrypted using HTTPS/TLS. Card payments are processed through the secure Redsys payment gateway provided by Banco Santander.

Your card details are entered directly into the payment platform. ZiNGS does not receive or store your full card details.

During payment, your bank may ask you to confirm the transaction through its mobile app, a one-time code, biometric identification or another authentication method.

Why might my card payment be declined?

A payment may be declined because the details entered are incorrect, the card has expired, there are insufficient funds or the payment limit has been reached, online purchases are restricted or the bank has not authorised the transaction.

Check the details and try again without refreshing the page or going back during the payment process. If the problem continues, contact your bank or use another payment method.

What should I do if an error occurs when paying with PayPal?

Check that your PayPal account and its associated payment method are operational. You can also sign in to PayPal directly to check whether verification is required or select another card or bank account.

Can I obtain an invoice for my purchase?

Yes. Enter the correct billing details when placing your order. Once payment has been confirmed, you can download the invoice as a PDF from your customer account. Please contact us if you need assistance.

Returns and refunds

Can I return a product?

For online purchases, you have 14 calendar days from receipt of the order to notify us that you wish to exercise your statutory right of withdrawal, without having to give a reason.

This right does not apply, among other legally established exceptions, to products made to your specifications or clearly personalised, such as certain personalised posters, bullfighting capes or muletas.

Unless the product is defective, incorrect or the issue is attributable to ZiNGS, the direct cost of returning it must be paid by the customer. We do not accept returns sent carriage forward or cash on delivery.

How do I request a return?

Before returning a product, email us at info@zings.es, stating your order number and the items you wish to return. We will provide the return instructions and address.

The product must be suitably protected for transport and returned in the condition in which it was received, except for any handling required to establish its nature, characteristics and operation.

The refund will be made using the same payment method used for the purchase, unless another method is expressly agreed, and in accordance with the applicable statutory terms and time limits.

Products and personalisation

How do I choose the correct size?

Sizes may vary depending on the product and manufacturer. Please check the information and size guide provided on each product page.

If you are unsure between two sizes or need a specific measurement, contact us before placing your order.

Can you personalise products?

Yes. Some products can be personalised with names, text, logos or other elements. The available options, production times and, where applicable, minimum order quantities are shown on the product page.

Except where there is a defect or an error attributable to ZiNGS, personalised products cannot be returned under the statutory right of withdrawal.

Physical shop and customer service

Do you have a physical shop in Madrid?

Yes. You can visit us at 231 Calle de Alcalá, Madrid, next to the Las Ventas Bullring.

How can I contact ZiNGS?

If you have not found the answer you need, please contact our team:

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